The Co-op has purchased a secure SSL certificate for payments — this is evident because (1) the http in the browser changes to https and (2) a padlock will appear in the lower right of your browser window (this will vary depending on the browser). This is 128 bit or 256 bit encryption (also browser dependent)—either of which is computationally unfeasible to crack. We also have an additional layer of security that most websites do not by encrypting financial information in our database.

Online Credit Card — Visa and MasterCard are accepted and there is a 3% surcharge added to cover the fees associated with taking credit cards. We do not store credit card information in any fashion in our database. Credit card payments are immediately submitted to the Payment Gateway and we receive a unique Transaction ID that we can use to reference that payment in the future. At the point the order is within 20 days of delivery, we will put a hold on your credit card account for the cost of the order (this is where you'd see "pending transaction" in your online statement) and then after delivery we will do a final charge for what is actually delivered. If you owe more than your original order (such as if you added a product or received an item at a higher weight than what was estimated), we'll do a second charge of how much over the original amount you owe. If you owe less than your original order, the pending charge will be changed to reflect the new, lower, order total.

Online Check Payment — Online Check Payments are very similar to handing us a check except that the amount we debit your account will be the amount of what is actually delivered. We submit your check information to our bank shortly after delivery and it goes through the 7–10 day clearing process before it posts to your account. After the check is cleared, you will have an image of your check available just like any physical check (assuming your bank makes images of your checks available to you). After you submit your check information, you should document it in your register and then rip up that check.

Mailed Check — We will deposit the check and then settle up any differences with you after delivery (such as a credit or amount due). Physically mailed checks may be deposited immediately upon receipt by the Co-op or may be held until after the delivery. Our mailing address is:

KC Kosher Co-op
8212 W 97th Terrace
Overland Park, KS, 66212

Absolutely! You can arrange a split on your own or you can use the Product Splitting Page. Remember that the person who places the order is responsible for paying for and picking up that order.

Please make it a habit when you are shopping to also check the Product Splitting Page—arranging splits with other members benefits everyone.

A) If you are on the Product Splitting Page and see a product you want to split, just click "Ask to Split" and you will be guided through the split process.

B) If you are shopping and you see a product that you would like to split…

1. Click on that product's link.
2. Click the "Split with Someone" button. Doing so will add that product to a list on the Product Splitting Page that all Co-op members can view.
3. If someone else decides they would like to split that product with you, they can contact you by clicking the link on the Product Splitting Page — an email will be sent to notify you that that person is interested.

Please note that putting a split product request on the Product Splitting Page does not add that item to your cart. If you want to insure that a specific product is in your order, you will need to add it to your cart and proceed with the checkout process.

After a split is arranged, please remember to go to your personal Products You Would Like to Split page and remove those items.

There will be a reminder email a few days before the delivery reminding everyone of the pick-up time and location. As circumstances may arise that we cannot control (e.g. delivery truck breaks down), we have a hotline with up-to-the-minute status on the delivery time. To get the hotline number please log in to the website and you can see it on the homepage. After you login, delivery status will be on the homepage as well.

The Co-op Hotline number is: (913) 712-9205.

Unfortunately for now we must request that you find an alternate person to pick up your items. You will need to email us that alternate person's name or be available on the phone for us to call to verify the person is authorized to pick up the items for you.

If there is an absolute emergency, contact us and we will do our best to work with you. We will actively monitor our email the day before and the day of deliveries in case someone contacts us with an emergency situation.

Our mailing address is:

KC Kosher Co-op
8212 W 97th Terrace
Overland Park, KS, 66212

The substitution feature is something you will see in your shopping cart. It allows you to select up to five alternates for each product, thus increasing our ability to fulfill your order. If the product you originally ordered is not available, but one of your substitutes is, we will automatically send the substitute.

Unlike a typical store that can keep an inventory, much of our product arrives fresh weekly so the warehouse is at the mercy of product suppliers. One of the reasons we try to have the order deadline two weeks before delivery is to give the warehouse two weeks to obtain products.

To select substitutes, you first need to add an item to your shopping cart. For each product, click on the "Select" button on the "Choose Substitutes" column on the righthand side of the shopping cart. A window with options for substitutes will come up — you can select up to five. Click on the OK button to save your selections. The substitutions will automatically be included when you submit your order.